Inside Sales Representative(B2B-Account Support)

Managua, Managua, Nicaragua
Full Time
Experienced

Role Summary

The Inside Sales Representative will manage outbound and inbound communications with business accounts, maintain accurate CRM records, and support sales activities through structured follow-up and product/program education.

This is a relationship-driven, KPI-focused role requiring strong communication skills, attention to detail, and comfort working in a structured sales environment.

Key Responsibilities

  • Handle outbound and inbound calls and emails with assigned B2B accounts

  • Support reorders, new product introductions, and account reactivation

  • Verify, update, and maintain accurate CRM data

  • Educate contacts on products, pricing, and available programs

  • Document interactions, objections, and next steps

  • Meet defined KPIs related to outreach, data accuracy, and call quality

Qualifications

  • 1–2+ years of experience in inside sales, account management, or customer service (B2B preferred)

  • Strong English communication skills (Spanish is a plus)

  • CRM experience (Salesforce, HubSpot, Odoo, or similar)

  • Detail-oriented, organized, and process-driven

  • Comfortable working toward performance metrics

What We Offer

  • Competitive compensation with performance incentives

  • Ongoing training and coaching

  • Career growth within sales and account management

  • Professional, collaborative team environment

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