Property Management Maintenance Coordinator

Position Overview

We are seeking a proactive and detail-oriented Property Management Maintenance Coordinator to support the daily maintenance operations of a growing property management company. This role serves as the primary point of contact for maintenance requests, vendor coordination, resident communication, and inbound office calls. The ideal candidate thrives in a fast-paced environment, possesses excellent customer service skills, and can effectively manage multiple priorities while ensuring maintenance issues are resolved efficiently.

Key Responsibilities

Maintenance Coordination

• Receive, document, and track maintenance requests via phone, email, and property management platforms.
• Create, dispatch, and monitor work orders to vendors and maintenance technicians.
• Coordinate repair schedules and ensure timely completion of maintenance requests.
• Communicate regularly with residents regarding maintenance updates, timelines, and resolutions.
• Follow up on open work orders and escalate unresolved issues to the Property Manager when necessary.
• Maintain accurate records of maintenance activities, vendor information, compliance documentation, and service history.
• Assist with vendor onboarding and ensure all required documentation is current and compliant.
• Route maintenance invoices and support approval workflows.
• Coordinate unit readiness activities related to move-ins and move-outs.

Administrative & Front Office Support

• Serve as the first point of contact for inbound company phone calls.
• Answer, screen, and route calls professionally and efficiently.
• Provide exceptional customer service to residents, vendors, and prospective tenants.
• Assist with general administrative tasks and operational support as needed.
• Maintain organized records and documentation to support daily operations.

Qualifications

• 1–3 years of experience in Property Management, Maintenance Coordination, Facilities Management, Customer Service, or a related administrative role.
• Strong verbal and written English communication skills.
• Bilingual English/Spanish is a plus.
• Ability to multitask and manage a high volume of requests in a fast-paced environment.
• Excellent organizational skills and attention to detail.
• Strong problem-solving and follow-through abilities.
• Professional phone etiquette and customer service mindset.
• Proficiency with Microsoft Office and Google Workspace.

Preferred Qualifications

• Experience using PropertyMeld, AppFolio, Yardi, Buildium, or similar property management software.
• Previous experience coordinating vendors, maintenance requests, or resident communications.
• Familiarity with invoice processing and approval workflows.
• Experience working in a property management environment is highly preferred.

Key Competencies

• Customer Service Excellence
• Organization & Time Management
• Communication Skills
• Attention to Detail
• Vendor Coordination
• Problem Solving
• Accountability & Follow-Through
• Ability to Prioritize Multiple Tasks

Compensation

• Competitive base salary
• Performance and growth opportunities available