Position Overview

We are seeking a proactive and detail-oriented Property Management Coordinator to support the daily operations of a growing property management company. This role serves as the primary point of contact for maintenance requests, vendor coordination, resident communication, and inbound office calls. The ideal candidate thrives in a fast-paced environment, possesses excellent customer service skills, and can effectively manage multiple priorities while ensuring operational requests are handled efficiently and professionally.

Key Responsibilities

Property Management Coordination

• Receive, document, and track maintenance requests via phone, email, and property management platforms.
• Create, dispatch, and monitor work orders to vendors and service providers.
• Coordinate repair schedules and ensure timely completion of resident requests.
• Communicate regularly with residents regarding updates, timelines, and resolutions.
• Follow up on open work orders and escalate unresolved issues to the Property Manager when necessary.
• Maintain accurate records of service activities, vendor information, compliance documentation, and service history.
• Assist with vendor onboarding and ensure all required documentation is current and compliant.
• Route invoices and support approval workflows.
• Coordinate unit readiness activities related to move-ins and move-outs.

Administrative & Front Office Support

• Serve as the first point of contact for inbound company phone calls.
• Answer, screen, and route calls professionally and efficiently.
• Provide exceptional customer service to residents, vendors, and prospective tenants.
• Assist with general administrative tasks and operational support as needed.
• Maintain organized records and documentation to support daily operations.

Required Qualifications

• Strong verbal and written English communication skills.
• Excellent customer service and problem-solving abilities.
• Strong organizational skills and attention to detail.
• Ability to multitask and manage multiple priorities in a fast-paced environment.
• Experience coordinating vendors, appointments, work orders, projects, customer requests, or operational activities.
• Professional phone etiquette and communication skills.
• Proficiency with Microsoft Office and Google Workspace.

Preferred Qualifications

• 1–3 years of experience in Property Management, Operations Coordination, Facilities Management, Vendor Management, Dispatching, Scheduling, Customer Service, or a related administrative role.
• Bilingual English/Spanish is a plus.
• Experience using PropertyMeld, AppFolio, Yardi, Buildium, or similar property management software.
• Previous experience coordinating vendors, maintenance requests, service providers, or resident communications.
• Familiarity with invoice processing and approval workflows.
• Experience working in a property management environment is highly preferred but not required.

Key Competencies

• Customer Service Excellence
• Organization & Time Management
• Communication Skills
• Attention to Detail
• Vendor Coordination
• Problem Solving
• Accountability & Follow-Through
• Ability to Prioritize Multiple Tasks
• Adaptability and Sense of Urgency