Title: Business Development & Operations Coordinator (Commercial Construction)
Department: Business Support / Operations
Schedule: Monday – Friday | 8:00 AM – 5:00 PM EST
Setting: Remote
Level: Senior

Position Overview
We are looking for a proactive and detail-oriented Business Development & Operations Coordinator to support a growing commercial construction company. This role combines outbound business development, appointment setting, and operational support to help generate new opportunities and maintain organized internal processes.

The ideal candidate is confident communicating with decision-makers, highly organized, and comfortable managing both sales outreach and administrative responsibilities in a fast-paced remote environment.

Key Responsibilities

Business Development & Appointment Setting

• Conduct 25–35 outbound calls per day to prospective commercial clients

• Introduce company services and communicate value propositions effectively

• Identify and qualify decision-makers

• Schedule meetings for leadership (CEO and Director of Real Estate Operations)

• Track calls, notes, and follow-ups in HubSpot CRM

• Send follow-up emails and manage lead engagement

• Handle objections professionally and maintain consistent outreach

Marketing Support

• Assist with outreach aligned with active marketing campaigns

• Follow up on marketing emails through outbound calls

• Send personalized follow-ups to warm leads

• Support contact list organization and campaign tracking

Operations & Administrative Support

• Provide administrative support to the Project Coordinator

• Organize and maintain digital documentation and files

• Track receipts and assist with expense documentation

• Support basic bookkeeping processes (QuickBooks familiarity preferred)

• Maintain strong communication with internal teams during U.S. business hours

Requirements

• 3+ years of experience in outbound sales, appointment setting, or phone-based sales roles

• Experience speaking with decision-makers or executives

• Strong objection-handling and communication skills

• Previous full-time remote work experience preferred

• Strong organizational and time-management skills

• Detail-oriented with ability to manage multiple tasks

Technical Skills

• Microsoft Office / Google Workspace

• CRM experience (HubSpot preferred)

• Cloud storage platforms (Dropbox or similar)

• Basic knowledge of QuickBooks is a plus

Nice to Have

• Experience in commercial construction or contractor services

• Experience with Contractor Foreman or CompanyCam

• Experience supporting marketing campaigns or email outreach

Performance Expectations

• 25–35 outbound calls daily

• Consistent CRM documentation

• Meeting scheduling targets

• Timely follow-ups and lead tracking

• Strong responsiveness during U.S. working hours